Refund policy

Return & Refund Policy

Thank you for shopping at Aura & Co.!

Because our products are custom-made and printed to order, all sales are final. We do not accept returns or offer exchanges for change of mind or incorrect size selection.

Damages, Defects & Issues

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, misprinted, or if you receive the wrong product, please contact us immediately at auraandco1@outlook.com.

To help us resolve the issue quickly, please include:

1. Your order number

2. A brief description of the issue

3. Clear photos showing the damage or misprint on the product

Once verified, we will happily send you a free replacement or issue a full refund—no physical return of the item is required!

Exchanges

Because items are printed upon order, we do not offer standard size or style exchanges. Please make sure to check our sizing guides carefully before placing your order.

Refunds

If a refund is approved due to a damaged or defective item, it will automatically be processed back to your original payment method within 5 to 10 business days.

Contact Us

For any questions regarding your order or our policy, please feel free to reach out to us at auraandco1@outlook.com.